FAQ
Do you deliver to the cemetery?
Yes, in accordance to cemetery by-laws and dealer requests. It is the responsibility of each family to know what is allowable and acceptable within the cemetery.
Do you ship memorials?
Yes, we package our products and ship them to families and dealers coast to coast.
Can you match an existing monument?
We are able to replicate most patterns. If the pattern is an old pattern, the cost may not lend itself feasible for replicating.
We do our best to match but please be advised, it may not be possible to provide exact matches due to different processes, lettering and patterns employed by various foundries.
Do you do custom work?
As a company, we work with dealers to design, create and manufacture a wide range of products both for the memorial and commercial markets.
Do I get a layout for review before it is made?
Yes, with every layout request, Ornamental Bronze provides 2 complimentary layouts. Once the layout is accepted and approved, it will move to production.
What is your completion time?
Generally, there is a 4 to 6-week production time needed for most products. Completion times may vary depending on the complexity of each order.
Can I have a language other than English?
We provide a wide array of script and text in multiple languages. Simply provide a good quality black and white copy of the text and we can do the rest.
What is your warranty?
Ornamental Bronze offers full warranties on all its products as per our warranty certificate.
Do you provide bronze granite bases?
Yes, we provide standard granite bases in a variety of colours and sizes such as Grey, CDN Mahogany and Morning Rose. Mounting hardware is included.
What forms of payment do you accept?
Upon credit approval, we accept company cheques, credit cards and EFT.
Can I purchase directly from Ornamental Bronze?
We support local purchases but in the majority of cases, we suggest you purchase through a funeral home, cemetery or monument dealer.
What are fasteners?
These are the bolts, screws and washers needed to attach the memorial marker or plaque to granite, cement, rock, or resting surface. These are generally referred to as “mounting hardware”.
What are Bosses?
Bosses are thick metal plates resembling a thick threaded washer. Since the bronze plaques thickness is very thin, bolts or screws may not have the appropriate number of threads for the mounting hardware to secure to. Bosses provide additional metal thickness for the threading of bolts or screws, offering greater strength in attaching the marker or plaque to a surface.
What is the difference between a memorial marker and a plaque?
Memorial markers are mounted on the ground horizontally, while plaques are mounted vertically on walls, rocks, poles and benches.